We know how critical accurate customer communications are to our customers. The day-to-day information that needs to be shared – whether to thank a new customer, remind them about a renewal or simply a response to an information request – requires a team with a wealth of experience, attention to detail and fast turnaround.
We can support you in all key areas to deliver your project to agreed service levels and KPIs.
- Project set up
Diligent preparation at this stage allows for smooth day-to-day running. Here we work together to identify all the variables, outputs and pack matrix to ensure that your customers will receive accurate information.
Our data services team can work with every type of data file to do the preparation work required to personalise your mail packs. The team use the latest document composition and formatting software to control every part of a document, including text, layout, graphics and materials.
We can also provide a free data health check to identify the quality of your data, and then carry out any cleansing requirements such as PAF, de-duplication, goneaway and deceased suppressions.
- Printed items
If you have arranged your own printed items, we will liaise with you to ensure efficient delivery into our warehouse. If we can help with organising print requirements we can put you in touch with our experienced print management team.
- Personalisation and finishing
Latcham Direct can personalise a range of products including: letters, forms, cheques, vouchers, plastic cards, envelopes, self-mailers, payslips, labels, booklets, brochures and more.
Whether it’s fulfilled by hand, or machine, all contents are enclosed according to your pack matrix.
Getting your mail smoothly into the postal system is one of the most crucial steps in the process. Latcham Direct are happy to work with your chosen postal supplier or, if you have no preference, offer a free postal audit to demonstrate how you could reduce your postal costs and improve delivery times.
- Returns management
Our returns management service can physically handle your returned mail, capture the information you require, and help you remove ‘gone aways’ from your database. We can either return or securely destroy the items for you.