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About Us

Latcham Direct has achieved a great deal of success since its launch in 2010. This success has been founded on core values of integrity, trust, and respect and from a commitment to provide the very best range of digital, print, marketing and fulfilment solutions and with over 90% retained clients; we take pride in the exemplar customer service we offer and the quality of our solutions.

Latcham Direct operates from an 82,000 sq. ft. purpose built secure site is based in Hengrove, Bristol and an office in Crawley.

Our vision is to offer a client focused approach, helping our customers to simplify complex customer communication problems using digital printing, cross media and secure document management solutions.

We achieve this by bringing together the best people, technology and resources within a secure facility in order to deliver effective solutions for all critical customer communications and marketing requirements. We have a commitment to quality, continuous improvement and the development of our outstanding team.

Awards

  • Xerox Best of the Best award for Direct Marketing 2016
  • Xerox Best of the Best award for Cross Media Marketing 2013
  • West of England Low Carbon Champions.

Investment in Technology

  • Continual investment in our onsite data centre and servers
  • Continuing invest in design & personalisation technology including XMPie Enterprise Cross Media Solution
  • Web-2-Print tools using XMPie uStore
  • Hybrid Mail software and solutions
  • New enclosing machinery
  • Additional camera verification solutions to work in line with the enclosing process
  • Investment in Ricoh high speed colour inkjet printing
  • Booklet making with camera verification solutions
  • Next generation IMPRint Management Systems to enhance efficiency and customer service
  • Continual investment in security and professional accreditations, now to include GDPR readiness.

Capabilities

Data processing:

  • In excess of 1.5 million records manipulated daily
  • Document archiving – we currently hold 25 million documents in secure digital archives which are accessible via secure customer web portals to our clients and consumers.

Laser capacity:

  • 100,000 A4 sheets every hour
  • Continuous mono, cut sheet mono
  • iGen 4 and Xerox 8080 digital colour printing
  • Ricoh IP5000 printer prints mono onto plain reel stocks or colour onto inkjet treated paper stocks with quoted running speeds of 128 metres per minute at standard quality and 64 metres per minute at higher quality.

Personalisation:

  • 100,000 plastic cards personalised per day
  • Ink jet and Thermal card personalisation.

Enclosing capacity:

  • 500,000 machine enclosed items daily
  • Full file based intelligent enclosing
  • Ink Jetting closed face outer matched to personalised content.

Print Management:

  • We currently manage over £1.5m of print on behalf of our clients - POS, Signage, business forms, Direct Mail print, envelopes, Promotional items, special products, stationery, wide format digital, 3D print items.

We have a dedicated procurement team responsible for our print management and strategic sourcing.

Our in house technical capacity for digital printing and direct mail production includes:

  • 23,000 sq ft warehousing space circa 3,000 pallet spaces
  • 10,000 sq ft hand fulfilment/kitting department.

Latcham Direct & CGL

Latcham Direct is delighted that Crawley based CGL, has now become part of the Latcham Group and will be known as Latcham | CGL until the Latcham group re-brands in 2018.

CGL has specialist expertise within the charities and individual giving sectors, working closely with Universities throughout the UK with donor and alumni campaigns.

The CGL team continue to deliver a range a range of print, mailing and distribution services and products including:

  • Critical Mailings
  • Process Based Solutions
  • Print Management
  • Project Management
  • Warehousing, Distribution and Fulfilment
  • Management Reporting
  • Artwork and Design
  • Web Based Solutions
  • Corporate Identity Policing.

Products

  • Business Stationery & Business Cards
  • Brochures
  • Calendars
  • Council Tax Bills
  • Envelope Printing, Opaque Envelopes & Tamper Plus Envelopes
  • Folders Integral Cards
  • Leaflets
  • Membership Cards
  • Online Stock Management
  • POS Material
  • Transactional Mail
  • Watermarked Paper.

For further information visit: www.thecgl.co.uk

Accreditations and Policy

Latcham Direct is proud to have internationally recognised accreditations that demonstrate our commitment to quality and standards.

  • Quality management – ISO 9001
  • Management of information security – ISO 27001
  • Environmental management – ISO 14001
  • Cheque and Credit Clearing Company (C&CCC)
  • Communications –Electronics Security Group (CESG), Listed Advisor Scheme (CLAS) & IT Health Check (CHECK)
  • Member of the Direct Marketing Association
  • Member of the British Printing Industries Federation
  • Affiliated member of the Association of Electoral Administrators
  • Royal Mail Partners in Quality scheme.

More

We take security seriously. We have put a number of critical security measures in place so that our customers are reassured that data is safe. Our IT infrastructure is subject to regular penetration testing and we have implemented solutions to continuously monitor our network environment using sophisticated software to ensure your data is safe. Our security policy includes:

  • Security perimeters with fencing, card controlled entry gates and turnstiles
  • 24/7 internal and external CCTV monitoring
  • Intruder alarm system
  • Secure production areas, warehousing and waste destruction
  • Access control with card and keypad door entry throughout site (restricted by job role)
  • Manned reception with all site visitors fully supervised
  • All staff screened, with confidentiality agreements signed, prior to employment and wear photographic ID at all times
  • Security controlled by guards
  • Remote monitoring.

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Corporate Social Responsibility

Latcham Direct takes corporate social responsibility seriously and we have implemented a wide range of environmental policies throughout our business to ensure we are as ‘green’ as possible. We also proactively encourage all our staff to support a range of charities and have a commitment to matching any funds raised so that we can continue to support local and national charities through a range of activities.

Green Sustainability

We are committed to continuously reducing our impact on the environment and deploying sustainable practices in our business. We demonstrate our green credentials and commitment to resource efficiency and waste reduction through our attainment of the internationally recognised Environmental management standard – ISO 14001.

We have also implemented low energy lighting throughout the site with investment in equipment to ensure a significant reduction in our carbon footprint. This alone reduced our carbon footprint from lighting by 80%.

In 2016 we produced 199.04 tonnes of waste, we managed to recycle 188.3 tonnes which is a recycling rate of 94.6% - an amazing achievement, which is a testament to our commitment to the environment.

We have a strong sense of community and giving back

We actively support various charities through Quartet Community Foundation and What’s Right . We appraise and review how best we can support our local community in the best way possible.

Low Carbon Champion

As winners of the West of England Low Carbon Awards, we demonstrated savings in excess of 10% in our energy bill, and our energy savings and carbon reductions were scrutinised by leading environmental experts.

Living Wage

We are proudly implementing the Living Wage, which is an hourly rate set independently and updated annually, and is chosen by employers on a voluntary basis.

Go Green

The Go Green project from Business West helps businesses to save money and increase profit by showing them how to use their energy, water and raw material resources more efficiently.

Clients are shown the benefits with on-site reviews and usage analysis, as well as practical support through free of charge workshops, to help businesses make positive change.

Latcham Direct uses its green credentials to its advantage, telling suppliers and customers how it has made a difference.

The Go Green project has helped Latcham Direct conform to the environmental standard for direct marketing, PAS 2020. This establishes a set of environmental objectives, performance levels and indicators, so Latcham Direct can create and manage environmentally-responsible direct marketing campaigns.

Careers

We currently don’t have any jobs available. Please check back regularly, as we frequently post new jobs. In the meantime, you can also send through your CV, which we’ll keep on file.

List of vacancies:

None currently