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The Brief

To encourage National Trust card holders, who had recently joined or renewed but whose card had not been scanned, to visit either a local flagship property or a secondary property.

The selection criteria was based on the recipient’s postcode and the properties were to be no more than 30-40 miles from the member’s home address. The mailing was targeted to 5,685 members.

Background & Solution

The National Trust is a UK conservation charity, protecting historic places and green spaces, and opening them up for ever for everyone.

Founded in 1895, they were set up with the aim of saving our nation’s heritage and open spaces. 116 years later, they are still working hard to up hold those values

How we helped

The campaign consisted of an A4 letter/coupon mailer which entitled the member to a 20% discount to be redeemed at the tea room during their visit; the coupon could be tracked by the bar code so National Trust was able to determine the response rate document composition solutions.

Letters were created that used specific supplied images relating to the three membership subgroups but these images needed to be different for flagship properties vs secondary properties. The recipient database was run against a database for the flagship and secondary properties based on postcode and distance from the member’s household. The output file was then matched against a table containing images, text details and finally each selected property name was then matched to a database containing the web page URL to generate the QR code. The final data-stream was processed through XMPie/uPlan on the uProduce server, imposed output to PPML and sent to Output Manager to print on the Xerox iGen4 digital press.

< Back


There were 11 flagship and 90 secondary properties and each property had:

  • Three hi-res images (these were broken down into three subgroups – family, senior and individual).
  • Two descriptions of the property
  • One QR code linking to a specific National Trust property web page.


Our Solutions

Experts in digital, print

& marketing services

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Marketing Communications

  • Direct Mail
  • Personalised Digital Print
  • Finishing & Enclosing
  • Integrated Mobile, E-mail and Web
  • List & Data Processing
  • Personalised Membership & Loyalty Cards
  • Pick, Pack and Product Fulfilment
  • Campaign Management
  • Postal Management

Secure Document Fulfilment

  • Policy Documents
  • Contracts
  • Council Tax Billing
  • Ballots, Elections and IER
  • HR/Payroll
  • Cheques & Vouchers
  • Billing & Statements
  • Investment & Shareholder Communications
  • Digital Archiving and E-delivery
  • Full Tracking and Audit
  • Secure ISO 27001 Data Storage and Warehousing

Print Management

  • Full Range of Print Services
  • Creative Services
  • Stock Management
  • Detailed Reporting & Analysis
  • Dedicated Print Management Team
  • Web-to-Print
  • Hybrid Mail
  • Warehouse, Daily Call-Offs and Fulfilment
  • Postal Management