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Delivered with confidence

Personalised communications enabling success

Latcham Direct

Experts in digital, print & marketing services

Information integrity & opportunity

Making the most of your data

Reliably Informed

Putting our customers first

Investing in our success

Skills & technology

Yours, sincerely

Engage, attract & retain customers

Digital Excellence

National values

Supporting customers throughout the UK

Co-efficient

Service that stands out from the crowd

Making the most of Digital Communications

Solutions overview

Financial Services

Latcham Direct is leading the way in supporting financial services organisations and their creative agencies, to deliver high levels of personalised communication across print and digital platforms. Our solutions offer tangible cost savings, enabling a business to manage data securely and effectively, generating campaigns that enhance customer engagement from straight forward direct marketing or via complex multi-platform campaigns.

Our service lends itself to Insurance, Banking, Pension, Investment, Mortgage, Equity release and shareholder companies that are looking for a new way of utilising data to deliver personalised, compliant campaigns that enhance a brand, increase income and reduce costs.

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We can provide project management throughout the process and bespoke solutions that offer our customers the highest level of return, helping them to ‘future proof’ customer campaigns as well as efficiently reacting to what’s required now.

We are able to utilise existing technology and insight to react quickly to our customers’ needs, making sure that disparate elements are joined together to force greater efficiency, enhance the customer journey, improve engagement and reduce call centre and claims costs, in some cases by 20%.

Our financial services expertise includes:

  • Complex secure data and document processing
  • Personalised communications across print, email and web
  • Print and digital services - transactions, contracts and regulatory campaigns
  • Digital secure portals for customer log in
  • Secure document archiving
  • A range of traditional print solutions
  • Audited and seamless fulfilment & postal optimisation services
  • Print and stock management
  • Market leading strategic project & account management
  • Management of brand ensuring consistent outputs
  • Document enhancement to ensure compliance and engagement
  • Change management advice and support.

With the advent of digital communication channels, we have developed our own communication channels and have worked with our financial services clients to enable effective, branded customer portals.

This includes multi-media fulfilment services, enabling secure cloud document archiving and retrieval solution accessible by both internal departments and end customers some of which can include several data streams generating hundreds of pack variants each day.

This demanded the implementation of complex processes with tight SLAs for delivery and quality and we are best placed to understand the need to consider strict FSA/FCA compliance within the Financial Services sector.

Case Study: Financial Services

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ACCREDITATIONS

Latcham is proud to have internationally recognised accreditations – which demonstrate consistently high standards in:

Quality management – ISO 9001
Management of information security – ISO 27001
Environmental management – ISO 14001.

Experts in digital, print

& marketing services

Contact us

Solutions

Overview

Marketing Communications

  • Direct Mail
  • Personalised Digital Print
  • Finishing & Enclosing
  • Integrated Mobile, E-mail and Web
  • List & Data Processing
  • Personalised Membership & Loyalty Cards
  • Pick, Pack and Product Fulfilment
  • Campaign Management
  • Postal Management

Secure Document Fulfilment

  • Policy Documents
  • Contracts
  • Council Tax Billing
  • Ballots, Elections and IER
  • HR/Payroll
  • Cheques & Vouchers
  • Billing & Statements
  • Investment & Shareholder Communications
  • Digital Archiving and E-delivery
  • Full Tracking and Audit
  • Secure ISO 27001 Data Storage and Warehousing

Print Management

  • Full Range of Print Services
  • Creative Services
  • Stock Management
  • Detailed Reporting & Analysis
  • Dedicated Print Management Team
  • Web-to-Print
  • Hybrid Mail
  • Warehouse, Daily Call-Offs and Fulfilment
  • Postal Management


Our Clients