DIGITAL ARCHIVING & RETRIEVAL
Latcham Direct has integrated document composition workflow with our powerful archiving solution. This solution allows us to create an exact PDF rendition of your customers printed documents including insurance policies, utility contracts, e-payroll and other documents required to be electronically archived for compliance or customer service activity.
Once stored, these documents can be made available to contact centres, agents and customers, either through client specific enterprise logins, or via a secure customer portal.
Customers are able to log into the secure document portal, search, view and remotely print their documents held on the archive. To date we have in excess of 150 million documents stored in our secure archive and our solutions conform to ISO 27001 information security management standards.